The Launch of the GNY Service Desk
The GNY team is delighted to announce the launch of the GNY Service Desk. The GNY Service Desk will be the single point of contact for any GNY users who require help or technical support for any aspect of the GNY product.
Whether you are a token holder, delegate or machine learning user, you can log a request at gny.freshdesk.com and your request for support will be handled by the member of the GNY team who has the most appropriate specialism to help you.
As GNY grows as a project and as more companies begin to use our machine learning product, it is expected that the volume of support requests will grow over time. For this reason, it is crucial for us to prepare for this growth and implement robust support and service management processes to make sure that everybody is getting the help and quality of service that they deserve.
For the service management enthusiasts in our community who are interested in our strategy, we will be using ITIL v4 (IT Infrastructure Library) as the framework that will guide our future processes. We are starting with Incident Management but we will proactively add more processes as we grow.